Service

Our promise to you.

Every enquiry answered -  fast

Your enquiry is important to us. And we’ll be straight on to it.

With an email or web enquiry, you’ll get  written confirmation of receipt within 60 minutes. A quote or appointment finalised within 24 hours

By phone, the quote will go through within 60 minutes. If a site visit is required, this will be confirmed within 24 hours.

 

The best for the job

Some of our equipment is technical and high-spec: you may want to see or try it first. That’s fine.

Here’s our approach:

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1) Understand. We believe this is crucial.  Our team take the time to get a clear view of your needs and pain points.  We ensure we understand your goals, targets, timelines and any obstacles you face in achieving them. This often includes a site visit to look at layout flows and efficiencies.

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2) Recommend We provide a thorough, comprehensive proposal tailored to your needs; with flexible payment options.

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3) Install & Train We are able to provide as much, or as little, assistance as necessary. This includes comprehensive installation guides and checklists, and training posters and manuals.  We also provide layout suggestions to allow you optimise flow and productivity.

 

After sales service

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At the cornerstone of the Treadway Equipped experience, is our aftersales service. The ‘AfterCare’ programme ensures complete client satisfaction with the goal of maintaining intergenerational customer relationships.

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We have a dedicated helpdesk platform where service enquiries can be lodged and our team can get straight on to them  support@treadwayequipped.zendesk.com. You can expect your enquiry to be responded to within 60 minutes and a resolution or course of action within 24 hours.

We offer comprehensive and flexible maintenance plans with all heavy equipment sales. From causal ad-hoc maintenance servicing, or repairs, to fully programmed schedules we’ll ensure your gear is performing to the best of its ability.  And Treadway Equipped’s certified service agents not only handle Treadway Equipped products but can repair or service any tyre gear in your workshop.