Case Studies

Service Wins The Day For Waipapa Auto Repairs

It was the service from Treadway Equipped that made the difference. 

Published on

Owner Tim Oakley was looking for quality, value, and service when shopping for a new hoist, but it was the service from Treadway Equipped that made the difference. 

Waipapa Auto Repairs, north of Kerikeri, is a fairly big general automotive workshop, with five staff in addition to Tim. It had six lifts already when Tim decided it needed another about a year ago. 

Tim had dealt with some other large suppliers in the past but this time he wanted to shop around. He had seen Treadway Equipped’s advertising and when a colleague recommended them he did some further research and gave them a call. 

They “took the time and effort” to send a representative to the workshop, take photos, and come back with a recommendation for a four-tonne Steiner two-post, clear floor hoist, which Tim says has been “excellent”. 

It was Treadway Equipped’s service he was most impressed with. “The guy I talked to, Jackson, was excellent, and he followed with details on delivery and parts, etc — and a year on they are still following up.” 

He says representatives of some of the bigger companies appeared to have a different attitude. “You get the feeling those guys lose interest as soon as they have got the order signed.” 

Tim wants to replace the beam jacks on an existing four-post hoist, but as it’s an older hoist he’s finding it difficult. “If I can’t get that I’ll probably have to get a new four-post hoist and certainly Treadway will get my first call.” 

Waipapa Auto Repairs has been trading for over 20 years, and the team have a combined experience of over 100 years, so you would assume that any supplier would be happy to work with them. However, Tim had no such luck, until he contacted the team at Treadway Equipped. He says Treadway Equipped’s service was much better than from anyone he has purchased from before — “10 times better”. 

Treadway Equipped’s Loren Bill says the company offers complete solutions for auto workshops. They work with their customers to find the right machines for each workshop’s goals, layout, and budget, and all Treadway Equipped sales are backed by their ‘100 Promise’. If a customer is not 100 per cent satisfied with the equipment supplied, Treadway Equipped will repair, replace, or refund the cost of the equipment free of charge, within the first 100 days.   

Fast forward a year and Tim says the hoist has added value to Waipapa Auto Repairs, allowing the business to increase output by at least 15 per cent.  

Check out the Steiner 4 Tonne Hydraulic Clear Floor Here.

For more information on Treadway Equipped’s products and services, call 0800 436 438.